![]() ![]() If you still don't have access to your data after following these steps, please provide more information about the problem you are experiencing. Click 'OK' to access your vault and retrieve your data. If you have set a hint for your password, it can help you remember it. The password must be at least 6 characters long and contain both numeric and alphabetical characters. Enter your personal password for the private vault. Double-click the file SanDiskSecureAccess V3.01_win.exe (executable) to run the SanDisk SecureAccess software. If the SSD is recognized but you don't have access to the vault, it is possible that the encryption software, SanDisk SecureAccess, is causing the issue. You can do this by opening File Explorer and checking if the SSD is displayed in the list of drives.ģ. Check if the SSD is recognized by your computer. Make sure that the SSD is correctly connected to your computer.Ģ. To retrieve your data from the SanDisk Extreme Portable SSD, you can try the following steps:ġ. In this case, you may need to contact Sandisk customer support for further assistance. If the SSD still doesn't mount, there may be an issue with the SSD itself. Check if there are any driver updates available for the SSD.ĥ. Make sure that the SSD is compatible with your computer's operating system.Ĥ. Try connecting the SSD to a different USB port on your computer.ģ. Check the USB cable and make sure it is securely connected to both the SSD and the computer.Ģ. If the SSD does not mount, there could be several reasons why:ġ. Once the SSD is mounted, you should be able to access it and use it like any other storage device. Wait for the computer to recognize and mount the SSD.ħ. Right-click on the SSD and select the "Mount" option.Ħ. Look for the Sandisk Extreme Portable SSD in the list of available drives.ĥ. Open your computer's file explorer or disk management utility.Ĥ. Ensure that the SSD is properly connected and powered on.ģ. Connect the SSD to your computer using the provided USB cable.Ģ. I’ve had to replace two internal hard drives in his unit also, so that’s how I know this.To mount the Sandisk Extreme Portable SSD, follow these steps:ġ. My brother also uses an external drive on his Xbox One S and I tell him the same thing also. Hot swapping your external hard drive between USB 3.0 and USB 2.0 port can also be what caused your issue since there are huge differences in data transfer speed between the two USB versions. The two USB ports on back of the unit are USB Version 3.0, whilst the port on the front is USB Version 2.0. Make sure you plug it into one of the two USB ports on the back and NOT the one USB port on the front. ![]() ![]() Also, when plugging in your drive to your Xbox One. I’m not sure about your MacBook since I don’t use Apple products, but according to this article, you may be able to use the Disk Utility Manager to format your SanDisk Extreme Portable in NTFS file format also, but any drive you connect to Xbox One, whether internal or external, has to be formatted in NTFS file format or Xbox One will not recognize it. Microsoft also requires NTFS file format on both USB Flash Drives and on the hard drive inside the Xbox unit anytime you have to do a recovery and restore of the hard drive. After all, you are dealing with a Microsoft product here and Microsoft has used the NTFS file format on both hard drives and storage devices since Windows NT many years ago. You will need to plug your SanDisk Extreme Portable into a computer running Microsoft Windows 10 and use the Windows Disk Management Tool to format your drive under NTFS file format.
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